Multilingual Customer Service – ENGLISH | ARABIC | FRENCH | GERMAN | SPANISH

What is Multilingual Customer Service

Multilingual Customer Service is a form of support where organisations provide experiences and assist customers in their native language. This largely benefits organisations that span multiple regions, and they are in need of solutions that will provide inclusivity to their customers beyond language and time zones.

Why should I offer a Multilingual Customer Service centre?

Multilingual Customer Service Representatives help make seamless communication possible for more customers and make them feel they get their concerns or questions heard, understood, and addressed.
Having multilingual customer service representatives can help increase customer satisfaction and grow your business.

Mentor CX Provides Multilingual Customer Service covering various languages including:

English Customer Service Representative
Arabic Customer Service Representative
French Customer Service Representative
German Customer Service Representative
Spanish Customer Service Representative

“No matter the outsourcing model is, its expansion is fuelled by three key considerations: the availability of critical talent, cost of operations, and a robust infrastructure.”

EGYPT Offers all three!

Talent:While talent has always been important, historically, transactional skills – often along functional lines – were most sought after. In the increasingly automated environment of modern-day Shared Services, however, these capabilities are less relevant. Instead, SSO leaders are looking for talent that supports customer centricity (including language), business partnering, and the ability to leverage performance-driving competencies around data analytics and technology.

Robust Infrastructure: What multinational organisations in search of new locations are looking for, are countries that are committed to infrastructure investment and that prioritise cyber security issues. Cairo’s infrastructure is comparable to many European cities competing for Shared Services business. In addition, Egypt features in the 21 countries leading the Global Cyber Security index, demonstrating a high commitment to the five pillars that make up that index.

Cost of Operations: Egypt offers one of the most competitive operating cost. The difference in operating costs is primarily driven by lowers compensation costs, though costs of facilities and technology have also been reported to be significantly lower than in other offshore competing destinations.

Located in the heart of the world, Egypt is your gateway to competitively provide high quality business services and technology innovation to the rest of the world.